Client Relationship

How to ‘Hang’ with the Client…and Still Get the Job!

Are you in your stride, i.e. relaxed, friendly, laughing, having fun, with every new or prospective client? Are you able to “hang” with any potential client? “Hang” is a slang expression in English that means you are in a very informal, relaxed setting, and you are just enjoying the people you are with, typically friends.…

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How to Overcome Your Fear of Co-Facilitation

Just back from Osaka, Japan (Typhoon occurred just before I arrived shutting the Osaka airport down for a week+ and knocking out electricity at our Bed and Breakfast for a day!) and Hong Kong (Super Typhoon while I was there delaying my flight home by a day).  I share this because I was jointly facilitating 6…

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Facilitator Endurance: 4 Stages That Win You the Gold

I’ve been thinking about endurance. The winter Olympics in Pyeongchang, South Korea now, are a very big demonstration of endurance. Athletes go through a four stage process more or less of endurance training. What about facilitators? I’d like to talk about the why and what of the four stage process as it relates to our…

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When the Facilitator Knows Nothing or Everything About the Subject

A client asked me recently, “How do you facilitate when you know nothing about the subject?” I had to gulp and pause because it was actually true of what I was about to facilitate for that client. So I took a deep breath and, well…I’ll get back to that! Or, what about the opposite situation?…

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Preparing to Facilitate – Are You Ready (Enough)?

The photos we use in the banner and narrative for this revised 2011 blog are from my current trip in Vancouver Island off the west coast of Canada. There are magnificent coastal views of course being on a spectacular island with much rain forest – albeit much of it has been logged. I was thinking…

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6 Facilitator Styles That Will Keep You Out of Trouble!

In this blog we will talk about our facilitator style and presence. These are the things you need to cultivate in yourself to effectively solicit meaningful participation or group engagement. Personally, as I look back over 20 or more years of facilitating, I think my style has been one of the most important aspects of…

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Little or BIG Impact – Which do you want?

Everything is in place. Your client has chosen you as the facilitator because your style and experience appeal to them. Jointly, you have collaborated on the agenda and activities to use and the pre-work information participants will receive. Are you intentional about what your impact will be or is has it been left to chance?…

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I’ve Been Electrified Into a New Level of Competency!

I got this idea to write a blog about a thrilling (electrifying!) insight I got about facilitator competency from a recent cycling class! The reason I wanted to write about the difference between the four stages of learning competency is the experience I had last week.I have been taking these spin (i.e., a term for…

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If you love your client, you will…

Recently, I’ve been realizing that I really love my clients. How do I show this? There may be a couple of things that you are already doing but I’ve decided I want to be more conscious about what I do and will share that with you now. I’m going to talk about the top 5…

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